JAGDISH KANZARIYA. A review of literature on service quality and customer satisfaction of public transport service industry . National Geographical Journal of India , [S. l.], v. 68, n. 1, p. 100–110, 2022. DOI: 10.48008/ngji.1798. Disponível em: https://ngji.in/index.php/ngji/article/view/454. Acesso em: 7 may. 2024.