A study on passenger's satisfaction towards various depots of Gujarat state road transport services in Saurashra region
Keywords:Passenger, bus service, level of satisfaction
The study investigates the quality of services by the Gujarat State Road Transport Corporation (GSRTC) in Gujarat, particularly in the Saurashtra region. It aims to gain a comprehensive understanding of the factors that influence the quality of services provided by GSRTC and evaluate the level of satisfaction among passengers availing these services. The study involves extensive sampling from various GSRTC depots in Saurashtra to ensure a diverse and representated sample and to identify areas where improvement is urgently needed. Thus, the research is essential for evaluating public transportation effectiveness and guiding future service enhancements.