A study on passenger's satisfaction towards various depots of Gujarat state road transport services in Saurashra region

Authors

  • Jagdish Kanzariya Department of Business School of Management, Saurashtra University, Rajkot, Gujarat
  • Hitesh Shukla Department of Business School of Management, Saurashtra University, Rajkot, Gujarat

Keywords:

Passenger, bus service, level of satisfaction

Abstract

The study investigates the quality of services by the Gujarat State Road Transport Corporation (GSRTC) in Gujarat, particularly in the Saurashtra region. It aims to gain a comprehensive understanding of the factors that influence the quality of services provided by GSRTC and evaluate the level of satisfaction among passengers availing of these services. The study involves extensive sampling from various GSRTC depots in Saurashtra to ensure a diverse and representative sample, to determine how satisfied passengers are with GSRTC's services, and to identify areas where improvement is urgently needed. Thus, the research is essential for evaluating public transportation effectiveness and guiding future service enhancements.

Published

30-09-2023

How to Cite

Jagdish Kanzariya, & Hitesh Shukla. (2023). A study on passenger’s satisfaction towards various depots of Gujarat state road transport services in Saurashra region. National Geographical Journal of India, 69(3). Retrieved from https://ngji.in/index.php/ngji/article/view/824

Issue

Section

Article