A study on passenger satisfaction towards various depots of Gujarat state road transport services in the Saurashtra region
Keywords:Road transport, bus service, passenger satisfaction
Public transport service in Gujarat is provided by Gujarat State Road Transport Corporation provides (GSRTC). GSRTC has made a significant contribution to the development of the state. GSRTC Transport Service provides a very useful service for the common person. The purpose of the study is to examine the factors affecting the services of Gujarat State Road Transport Corporation from various depots in Saurashtra and evaluate the degree of satisfaction of passengers. The perception study is conducted through random sampling and various services are then ranked. The economy ranked first followed by comfort, convenience, timeliness, and security. The services for traveling in GSRTC have got the highest rank in reliability and the economy has got the lowest rank. To improve the quality of services rendered to passengers, the GSRTC needs to formulate a bus operation policy.