A study on passenger satisfaction towards various depots of Gujarat state road transport services in the Saurashtra region

Authors

  • Jagdish Kanzariya Research Scholar, Department of Business School of Management, Saurashtra University, Rajkot, Gujarat
  • Hitesh Shukla Professor, Department of Business Management, Saurashtra University, Rajkot, Gujarat

Keywords:

Road transport, bus service, passenger satisfaction

Abstract

Public transport service in Gujarat is provided by Gujarat State Road Transport Corporation provides (GSRTC). GSRTC has made a significant contribution to the development of the state. GSRTC Transport Service provides a very useful service for the common person. The purpose of the study is to examine the factors affecting the services of Gujarat State Road Transport Corporation from various depots in Saurashtra and evaluate the degree of satisfaction of passengers. The perception study is conducted through random sampling and various services are then ranked. The economy ranked first followed by comfort, convenience, timeliness, and security. The services for traveling in GSRTC have got the highest rank in reliability and the economy has got the lowest rank. To improve the quality of services rendered to passengers, the GSRTC needs to formulate a bus operation policy.

Published

31-03-2023

How to Cite

Jagdish Kanzariya, & Hitesh Shukla. (2023). A study on passenger satisfaction towards various depots of Gujarat state road transport services in the Saurashtra region. National Geographical Journal of India, 69(1). Retrieved from https://ngji.in/index.php/ngji/article/view/779

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Section

Article